National Car Rental, known for helping customers “Go Like A Pro®,” is elevating the car rental experience through a significantly improved mobile app. This updated app boasts a refreshed design and a more intuitive interface, aiming to make every step of renting a vehicle smoother and more efficient, potentially incorporating scan code technology for faster service.
“The redesigned National app is all about giving our customers more speed, choice, and control right at their fingertips,” stated Paul Reh, Vice President of Global Customer Experience & Digital at Enterprise Holdings. “This update reflects our ongoing commitment to investing in both our brands and, most importantly, the overall customer experience.”
Among the key enhancements is a one-click reservation system for authenticated users, streamlining the booking process considerably. Additionally, recognizing customer needs for flexibility, the app now displays rental options from nearby Enterprise Rent-A-Car locations when a National Car Rental site isn’t available, expanding customer choices.
The updated app is packed with features designed to simplify and expedite the rental journey:
- Effortless Booking: Emerald Club members benefit from automatic profile details pre-filled into reservations, saving valuable time.
- Trip Management: Users can easily access details for current and upcoming rentals, review past rental history, and download detailed receipts directly within the app.
- Global Location Search: Finding National Car Rental locations worldwide is simple, with detailed information including hours, addresses, phone numbers, and even directions to the rental lot.
- 24/7 Support: Roadside assistance and round-the-clock customer support are readily available, along with a comprehensive FAQ section to answer common queries.
- Secure Access: Fingerprint and face ID recognition provide secure and quick access to the app.
- Emerald Checkout℠: At participating airports, Emerald Club members can utilize a scan code feature (Emerald Checkout℠) to scan vehicles, view vehicle details like mileage and features, confirm rental options, and significantly speed up their exit process. This is a prime example of how scan code technology enhances the rental experience.
- Rental Control: Users gain greater control over their rentals, with features like reservation assistance providing timely updates and the ability to extend rentals directly through the app by selecting a new return date and time.
Enterprise Holdings, based in St. Louis, manages National Car Rental alongside Enterprise Rent-A-Car and Alamo brands. Since 1957, Enterprise has focused on exceeding customer expectations, a commitment that has earned National Car Rental consistent recognition, including the No. 1 ranking in the Travel + Leisure 2022 World’s Best Awards and the Business Travel News 2022 Car Rental Survey. This dedication to customer satisfaction is further exemplified by the new app.
This mobile app launch is part of a broader initiative by Enterprise to enhance the entire customer journey and eliminate friction at crucial touchpoints. This digital-first strategy is aimed at transforming the rental experience, offering greater convenience, control, personalization, and transparency through technology like scan code integration in features like Emerald Checkout.
The new National Car Rental app is available for download on both the Apple App Store and Google Play Store. Experience the future of car rentals today with enhanced features and seamless scan code integration for a quicker, more efficient rental process.
