National Car Rental is enhancing the car rental experience with its newly redesigned mobile app, emphasizing speed and efficiency for travelers. The updated app focuses on providing a more streamlined and user-friendly interface, allowing customers to manage their rentals with greater ease and speed. A key feature in this enhanced experience is the ability to scan codes, particularly beneficial for Emerald Club members looking to expedite their vehicle pickup process.
The refreshed National Car Rental app aims to place “more speed, choice, and control” directly into the hands of its users, according to Paul Reh, Vice President of Global Customer Experience & Digital at Enterprise Holdings. This update reflects National’s commitment to investing in both its brand and overall customer satisfaction by leveraging digital solutions.
One of the most significant improvements is the introduction of one-click reservation for authenticated users, simplifying the booking process. Furthermore, in situations where a National location might not have immediate availability, the app now helpfully displays rental options from nearby Enterprise Rent-A-Car locations, expanding customer choice and convenience.
However, for travelers particularly interested in a swift and contactless rental experience, the Emerald Checkout feature within the National app is invaluable. This feature allows Emerald Club members at participating airport locations to bypass traditional lines and quickly get on the road. Understanding how to effectively use the scan code functionality within the app is key to unlocking this expedited service.
Utilizing Scan Codes for Emerald Checkout
The primary way National Car Rental leverages scan codes within its app is through the Emerald Checkout℠ feature. This is designed to accelerate the exit process for Emerald Club members at airport locations. Here’s how to use the scan code functionality for a quicker rental experience:
- Emerald Checkout Access: Ensure you are an Emerald Club member and are at a participating airport location. Open the National Car Rental app on your smartphone.
- Vehicle Selection and Scanning: After making your vehicle selection from the Emerald Aisle or designated area, use the app to initiate Emerald Checkout. The app will prompt you to scan a code on your chosen vehicle. This code is typically a barcode or QR code located on the windshield or a sticker on the car window.
- Review Vehicle Details: Once you scan the code, the app will display the vehicle details, including mileage and features. Carefully review this information to confirm it matches the car you have selected.
Alt text: A person using the National Car Rental mobile app to scan a QR code on a car windshield, initiating the Emerald Checkout process for a faster car rental experience.
- Confirm Rental Options: Within the app, you can then confirm your rental options and any pre-selected preferences.
- Accelerated Exit Process: After confirming the details and completing the checkout process within the app, you can proceed directly to the exit gate. Show your confirmation on the app to the attendant, and you’re on your way, bypassing the traditional rental counter.
Additional Features of the National Car Rental App
Beyond the scan code functionality for Emerald Checkout, the redesigned National app is packed with features aimed at improving the overall rental experience:
- Profile Auto-fill: For authenticated Emerald Club members, profile details are automatically applied to reservations, saving time and effort.
- Trip Management: Easy access to current and upcoming trip information, past rental history, and detailed receipts, all within the app.
- Worldwide Location Search: Search National locations globally and view essential details such as operating hours, addresses, phone numbers, and directions.
- 24/7 Support: Direct access to roadside assistance and customer support, along with a comprehensive FAQ section.
- Biometric Login: Fingerprint and face ID recognition for secure and quick access to the app.
- Rental Extension: Users have improved control, including the ability to extend rentals directly through the app by selecting a new return date and time.
- Enterprise Location Access: When National locations are unavailable, the app provides options at nearby Enterprise Rent-A-Car neighborhood locations.
Alt text: Screenshot of the National Car Rental mobile app interface showcasing the user-friendly design and easy access to car rental features.
Enterprise Holdings, the parent company of National Car Rental, Enterprise Rent-A-Car, and Alamo, emphasizes a commitment to exceeding customer expectations since its founding in 1957. This dedication to quality service has earned National Car Rental top rankings, including recognition from Travel + Leisure and Business Travel News.
The launch of this enhanced mobile app is part of Enterprise’s broader initiative to refine the customer journey by embracing a digital-first approach. This strategy focuses on delivering greater convenience, control, personalization, and transparency throughout the rental process. By understanding and utilizing features like scan code checkout, customers can fully leverage the National Car Rental app to enjoy a faster, more seamless, and more efficient car rental experience.
The new National app is readily available for download from both the Apple App Store and the Google Play Store.
