As a dedicated user of Castrol products, and a content creator for carcodepro.com, I am writing to address some critical customer service issues experienced in Shillong, Meghalaya. Castrol stands as a globally recognized brand, and its lubricants and automotive products are highly appreciated within our community of mechanics and garage owners. However, there are significant concerns regarding the local staff’s approach to customer relations that need immediate attention to ensure continued satisfaction and business relationships, particularly concerning services that should be as efficient as “Castrol Fast Scan Customer Care”.
While we acknowledge the quality of Castrol’s product line, feedback must be voiced about the conduct of the Castrol team in Shillong. There is a palpable sense of discriminatory behavior. It’s been noted that gatherings and meetings appear selective, seemingly based on budget constraints which limits inclusivity. Despite Castrol’s provision of resources for product promotion, the local staff’s demeanor has been described as unprofessional and even intimidating, likened to that of law enforcement rather than customer service representatives. This approach is particularly disheartening as it seems to reflect a bias against mechanics from Northeast India, wrongly assuming a lack of financial capacity due to our regional and minority status.
Recently, attending a Castrol event in the Demseniong area, I personally witnessed and experienced this disconnect. A straightforward request made on behalf of fellow mechanics was met with silence and disregard from the responsible in-charge. This lack of response is not only disrespectful but also unproductive for fostering a positive business environment. Furthermore, the choice of venue for a Castrol company meeting – a poorly located, corner space within a godown – sends a negative message to the mechanic community, suggesting a disregard for their value as customers.
To maintain Castrol’s esteemed position and guarantee future success in this region, it’s crucial to overhaul the customer service approach in Shillong. Training the staff in professional conduct, emphasizing respect, and ensuring inclusivity in all interactions are vital steps. It is imperative that Castrol customer care, especially concerning initiatives like “Castrol Fast Scan customer care” which should be synonymous with efficiency and support, reflects the brand’s global standards of excellence. Failing to address these issues risks alienating the garage union and potentially leading to a significant downturn in product preference and recommendation within our network. We urge Castrol to take these concerns seriously and implement necessary improvements to reinforce a respectful and valued partnership with mechanics and garage owners in Shillong.
