Charleys Rewards program offers exciting ways to earn points and get rewarded for your love of delicious cheesesteaks and more. Understanding the different types of rewards and how to maximize your points can lead to free food and exclusive offers. This guide will explain everything you need to know about Charleys Rewards, including how to scan barcodes (or use your phone), earn points, and understand the rewards you can get, which while not literally gift cars, are valuable perks like free food and discounts.
Decoding Charleys Rewards: Points, Banked Dollars, and Offers
The Charleys Rewards program is designed to give back to loyal customers. As a member, you can accumulate three types of rewards: Points, Banked Dollars, and Offers. All of these can be conveniently tracked in the “Rewards” tab of the Charleys Rewards app. For those who prefer not to use the app, rewards can also be accessed during online checkout or by providing your registered email or phone number at the store.
Let’s break down each reward type:
Points: Your Path to Delicious Rewards
Points are the foundation of Charleys Rewards. For every dollar you spend at Charleys, you earn one point. Accumulate 100 points, and you automatically receive a $5 reward in Banked Dollars. Once you reach this milestone, your point count resets to zero, and you begin earning towards your next reward. It’s a simple equation: $1 Spent = 1 Point = Delicious Rewards!
Banked Dollars: Like Cash in Your Charleys Account
Think of Banked Dollars as store credit for Charleys. They are awarded when you reach 100 points and act just like cash. If your order total is less than your Banked Dollars balance, the remaining balance stays in your account for future use. For example, if you have $5 in Banked Dollars and your purchase is $3, you’ll have a $2 balance left. Banked Dollars accumulate as you continue to earn points, increasing in value as you earn more. However, it’s important to note that Banked Dollars typically expire one year after being earned, so be sure to use them! Also, keep in mind that a maximum of $15 in Banked Dollars can be applied to a single purchase.
Offers: Exclusive Deals and Surprises
Offers are special, time-sensitive promotions sent to Charleys Rewards members. These can range from free food items with a purchase to discounts in dollars or percentages off your entire order. Offers are delivered monthly and appear directly in your “Rewards” tab. New members even receive a welcome reward just for signing up, and a special treat awaits you on your birthday! Each offer comes with its own description and details, including the expiration date (usually 30 days unless stated otherwise). Always read the fine print to understand the terms and avoid accidentally activating an offer too early.
Claiming Your Rewards: In-Store and Online
Charleys makes it easy to redeem your rewards whether you’re ordering in-store or online.
In-Store Redemption:
To use a reward at a Charleys location, open your app and select “Redeem In-Store” on the desired reward. This will generate a QR code. Simply scan this barcode at the scanner near the register when prompted by the cashier.
Alternatively, and even easier, you can provide the cashier with the phone number associated with your Charleys Rewards account. Make sure your phone number is added to your profile in the app (“More” -> “Profile” -> add phone number -> “Save”). Just give your number at the register, and they can apply your available rewards and Banked Dollars directly!
Online & App Order Redemption:
Redeeming rewards for online orders placed through the Charleys Rewards app or website (order.charleys.com) is even simpler. During the checkout process, you’ll be prompted to apply any available offers or Banked Dollars to your order. No need to click “Redeem” beforehand – just select the rewards you want to use during checkout. Remember that only one offer can be applied per transaction, in addition to Banked Dollars.
Earning Points: Every Purchase Counts
Earning points is automatic whenever you make a purchase through your Charleys Rewards account. Here’s how to ensure you get your points:
In-Store Purchases:
- Scan Your App: The most direct method is to scan your Charleys Rewards app when the cashier prompts you. This instantly links your purchase to your account and awards your points.
- Provide Your Phone Number or Email: If you don’t have the app handy, simply give the cashier your Rewards email address or phone number. They can manually link your account to the transaction.
Online & App Orders:
- Order Through Your Account: Always ensure you are logged into your Charleys Rewards account when placing orders through the app or at order.charleys.com. Points are automatically tracked and added to your account for these orders.
Keep in mind that points are typically credited within three hours of your purchase, and you’ll receive a notification in the app when your points balance updates. Also, a maximum of $15 in Rewards can be applied per transaction.
Getting Points for Past Purchases: Receipt Submission
Forgot to use your rewards account for a recent in-store purchase? Don’t worry, you can still claim your points! If you purchased regularly priced menu items and didn’t use your Rewards account, you can request points for past purchases within 7 business days. Here’s how:
Step-by-Step Guide to Claiming Past Purchase Points:
- Take a Clear Photo of Your Receipt: Ensure the picture clearly shows all transaction details and the entire receipt.
- Email Rewards Support: Send an email to [email protected] with the subject line “Receipt Point Application.”
- Attach Your Receipt and Account Information: Attach the receipt image to the email and include the following information in the body:
- Line 1: Your First and Last Name
- Line 2: The Mobile Phone Number registered to your Rewards account
Emails must be sent within 7 business days of the purchase date to be eligible. Allow up to 5 business days (or 10 during holidays) for processing.
Third-Party Orders and Guest Orders: Points Exclusions
To earn and redeem points, it’s crucial to order directly through Charleys channels.
Third-Party Apps/Websites: Orders placed through third-party delivery platforms like DoorDash or Grubhub are not eligible for Charleys Rewards points. To earn points, use the Charleys Rewards app or order directly at Charleys.com.
Guest Orders: Placing an order as a guest (without logging into your Rewards account) also means you won’t earn points. If you accidentally placed a guest order and want to claim points, contact [email protected] with a clear receipt copy, your name, and phone number associated with your Rewards account.
Gift Card Purchases vs. Gift Card Usage: Point Clarification
Understanding points and gift cards is important.
Gift Card Purchases: You do not earn points when purchasing a Charleys gift card.
Gift Card Usage: However, the person who uses the gift card to make a purchase will earn points on their transaction, assuming they are a Charleys Rewards member and use their account during the purchase. So, while buying a gift card doesn’t earn you points, gifting it allows the recipient to earn points when they enjoy Charleys!
Points for Purchases Before Joining: Contact Support
Just signed up for Charleys Rewards but made a purchase recently before joining? You might still be able to get points for that purchase! Contact [email protected] with a clear receipt copy, your name, and phone number connected to your new Rewards account to inquire about retroactive points.
Receipt Barcode Issues and Point Updates
Encountering issues with receipt barcodes for points? Here are a few things to check:
- Check Your App: Points may already be credited to your account. Review your account history in the app to confirm.
- Receipt Date: Receipt barcodes are valid for 7 days. If your receipt is older than 7 days, the barcode will be expired.
- Three-Hour Purchase Window: Points can only be earned once every three hours. If you made a recent purchase, wait a little while and check again later.
Point Expiration and Point Transfers: Key Program Rules
- Points Don’t Expire: The good news is that your points themselves do not expire! You can accumulate them at your own pace.
- No Point Transfers: Points are non-transferable and can only be earned and used by the account holder who made the purchase.
“Sorry, No Offers” Message: Understanding Offer Availability
Seeing a “Sorry, No Offers” message in your app? This simply means that your current offers have expired, and no new offers are active at this exact moment. Charleys regularly sends out new promotions each month, so keep an eye out for upcoming offers and more ways to earn rewards! If you believe you should have active offers or have questions, contact [email protected] with your account information.
Redeeming Offers and Banked Dollars: Final Redemption Tips
Before you tap that “Redeem In-Store” button, remember:
- In-Store Redemption Process: To redeem in-store, tap “Redeem” on your offer or Banked Dollars in the app. This generates a QR code to scan at the register. Alternatively, provide your phone number associated with your Rewards account to the cashier.
- Online Redemption Process: For online or app orders, don’t click “Redeem.” Simply log in and apply your offers or Banked Dollars during the checkout process.
By understanding these details of the Charleys Rewards program, you can effectively scan your way to savings, earn points on every purchase (including those delicious cheesesteaks!), and enjoy the perks of being a loyal Charleys customer. While you might not get a gift car, the free food and discounts are definitely a rewarding experience!
