Frequently Asked Questions (FAQ)
1. Is it necessary to visit the Dinas Dukcapil (Population and Civil Registry Office) in person to manage citizen documents?
No, for several essential documents such as Family Cards (Kartu Keluarga), Birth Certificates, Death Certificates, and Relocation Letters, you can utilize the Marawa Innovation service. This service allows you to apply for and receive your documents remotely via WhatsApp. Simply contact the Marawa service number of the Solok Regency Dukcapil Office and send photos of your original documents. The processed documents will be returned as PDF files, which you can print yourself on 80-gram white HVS paper.
For the management of Child Identity Cards (KIA), you can use the online KIA service. Once processed, the KIA can be picked up directly from the Dinas Dukcapil Office. Alternatively, and more relevant to our focus, you can opt for the Stempel Cap Pos Innovation, which delivers your KIA via PT. POS Indonesia (the Indonesian postal service).
Alt text: Service officer assists residents with document management at Dukcapil Office, highlighting in-person service availability alongside online options like Stempel Cap Pos.
2. How do I manage KIA and KTP (National ID Card) online through the Stempel Cap Pos Innovation (Document Delivery Collaboration between Dukcapil and PT. POS)?
The Stempel Cap Pos (Postmark Stamp) innovation is designed to streamline the process of obtaining essential documents like KIA and KTP-el (electronic KTP) by leveraging the postal service for delivery. Here’s how to use this service online:
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